Data Privacy Policy
Welcome to Smash Casino's Privacy Policy. This page explains what personal and technical information we collect, how we use and protect it, and the choices available to you. We take your privacy seriously and set out below how we handle data when you create an account, play, deposit or use our services in the United Kingdom.
Types of data we collect
We collect information required to provide our services, to process payments, and to keep accounts secure. Collection occurs when you register, use the site, make transactions or contact support.
Personal data
Personal data includes your name, date of birth, contact details, residential address, identity documents provided for verification, and communication records. We use this data to verify identity, prevent fraud, and meet legal requirements.
Technical data
Technical data covers device information, IP address, browser type, operating system, cookies and similar tracking technologies, and usage logs. This helps us maintain the site, improve performance and personalise your experience.
Transactional data
Transactional data includes deposit and withdrawal history, payment method details, game activity and wagering records, bonus usage and account balance information. We retain transactional records for account management, fraud prevention and regulatory compliance.
How we use your information
We use data to create and manage your account, process payments, carry out identity checks and provide customer support. Your information also helps us detect and prevent fraud, enforce account restrictions, and meet legal or regulatory obligations. Where you consent, we may use contact details for service messages and marketing - you can withdraw consent at any time.
Data protection and storage
We protect personal data using a combination of organisational and technical measures proportionate to the sensitivity of the information. This includes access controls, encryption for data in transit and at rest where appropriate, and working with reputable third-party payment processors. We retain data only as long as necessary for the purposes set out or as required by law.
Cookies and tracking technologies
We use cookies and similar technologies to enable site functionality, remember preferences and analyse usage. You can manage cookie settings via your browser or through our cookie preference centre. Some features may be limited if cookies are disabled.
Your rights
You have rights over your personal data, including the right to access, correct, restrict or delete information, and to object to certain processing. You may also request portability of data you have provided. We will assess requests in line with applicable data protection laws.
Access, correction and deletion
To exercise your rights, contact us at [email protected]. We may need to verify your identity before fulfilling requests to protect your account. We will respond without undue delay and in line with applicable law.
Information sharing and third parties
We may share data with service providers who perform functions on our behalf such as payment processing, identity verification, fraud prevention and hosting. We may also disclose information where required by law or to protect our rights. Where possible we limit shared data to what is necessary.
Privacy policy updates
We may update this policy to reflect changes in our services or legal obligations. Material changes will be posted on-site and, where appropriate, notified to account holders by email. Please review this page periodically for the latest information.