User Terms and Conditions

These Terms and Conditions explain the rules for using Smash Casino and set out the relationship between us and everyone who holds an account. By registering or using the platform, you agree to follow these terms and any rules that apply to a particular game or promotion. Please read them before you play and contact us if anything is unclear.

Accounts and your responsibilities

You must provide accurate, complete information when opening an account and keep it up to date. Your account is for your own use only. Do not share your login details, allow another person to play through your account, or use a payment method that does not belong to you. You are responsible for activity carried out using your account unless you have told us that it may have been accessed without permission.

We may ask for documents to verify your identity, address or payment method. We may restrict account activity while checks are in progress. You can review available account limits and responsible gambling tools in your account, or contact us if you need help using them.

Eligibility

You must be at least 18 years old and legally permitted to use our services where you are located. Only one account is allowed per person. We may refuse registration or suspend an account if we cannot confirm eligibility, if the information supplied is inaccurate, or if an account is subject to a restriction or self-exclusion.

Using the platform

Use Smash Casino fairly and for your own personal activity. You must not attempt to interfere with games, exploit errors, misuse promotions or use the platform for unlawful purposes. If you notice an incorrect balance, payment or game result, please stop using the affected feature and tell us. We may review relevant activity and suspend access while we investigate. Where appropriate, we may correct an error in accordance with the applicable rules.

Bonuses and promotions

Promotions may have their own eligibility rules, wagering requirements, game restrictions and expiry conditions. These will be shown with the relevant offer. Please check them before taking part. We may withhold or remove a bonus and any associated winnings if its rules have not been met or if we identify misuse. Changes to a promotion will not alter an offer you have already accepted unless its terms or applicable requirements allow this.

Deposits and withdrawals

Available payment methods, limits and any applicable fees are shown during the transaction process. Deposits must come from a payment method you are authorised to use. Withdrawals may be subject to identity, payment and account checks. Processing times can depend on the method selected and whether we need further information from you. We may pause a transaction while we complete required checks or investigate unusual activity.

Complaints and disputes

If you disagree with an account decision or transaction, please contact our support team with the details. We will review the matter and explain our response. If your complaint remains unresolved, we will tell you what further steps are available under our complaints procedure, including any applicable independent dispute resolution route.

Changes to these terms

We may update these Terms and Conditions to reflect changes to the platform, its rules or applicable requirements. We will make the current version available on Smash Casino and give notice of material changes where required. If you do not agree with an update, you should stop using the platform and contact us about your account.